Agencies and clients

Create a client for each end customer, assign their domains, add domains in bulk and give the client's people access to their domains only.

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An agency manages many end customers from one organization. Clients are sub-accounts inside the organization: each domain can belong to one client, and members and API tokens limited to a client only see and manage that client's domains. Every client's domains use the same nameserver pair, so all your customers get the same instructions.

Create a client

You need the tech role or higher, for the whole organization.

Open Clients › New client. Enter the name and, optionally, a Contact email and an internal Note (only your organization sees it).

Client names are unique in the organization (up to 200 characters, without commas or line breaks); notes are up to 2,000 characters. Admins can edit and delete clients.

Assign a domain to a client

Choose the client when you add the domain, or change it later. The assignment is a versioned change of the zone. You need the tech role or higher, for the whole organization.

Open the domain's Overview, find Client, choose the client and select Change client.

Add many domains at once

Bulk add creates one delegated domain per line from a pasted list or an uploaded CSV file:

domains.csv
domain,client
example.com,Acme Shoes
example.org,Acme Shoes
example.net
  • Each line is domain[,client]; the header line domain,client is optional and # starts a comment.
  • A client named on a line is created if it does not exist yet.
  • Lines are independent: a failing line (for example zone_exists) does not stop the others, and the result lists the outcome of each line.
  • Up to 1,000 domains per upload. For uploads of up to 50 domains, the public records of each domain are imported too; for bigger uploads, scan them later from each domain's records.

The API equivalent is POST /v1/orgs/{org}/zones/bulk with the CSV as the request body.

Give a client's people access

Invite a member limited to the client, or create an API token limited to it. Client-scoped members and tokens can only have the tech or readonly role. They:

  • see only the domains of their client, and the domains they add are assigned to it;
  • cannot see the organization's member list, clients other than theirs, or tokens of others;
  • with tech, can read the audit log entries of their client's domains.

See Team members and API tokens.

Delete a client

Admins can delete a client that has no domains. Move its domains to another client (or to none) first; otherwise the deletion is refused with 409 client_has_zones. Members, invitations and API tokens limited to the client are deleted with it.

Brand your service

Show your agency's brand instead of OpenWAF, open the dashboard on your own domain and give your customers nameservers under your own name: see White-label dashboard.

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